In the realm of product development, the adage "the customer is always right" often guides decision-making. However, this principle, when applied without discernment, can lead to unintended consequences.
Product teams interact with a diverse array of stakeholders daily; be it internal departments, end-users, sponsors, and more. Each group brings unique requests and ideas, aiming to enhance the product. But not all suggestions align with the product's long-term vision or value proposition.
PM is a role pivotal in navigating these complexities. Beyond managing backlogs and user stories, the Product Manager must exercise the discernment to say "no" when necessary. This isn't about dismissing stakeholder input but about safeguarding the product's integrity and future value.
Consistently accommodating every request can inflate the product with features that may not serve the broader user base. This practice not only increases maintenance overhead but can also dilute the user experience, leading to a product that's cumbersome and less effective.
While it's tempting to implement features that offer immediate stakeholder satisfaction, it's essential to weigh these decisions against long-term goals. Prioritising sustainable value over short-term appeasement ensures the product remains viable and competitive in the long run.
In product development, strategic restraint is as crucial as innovation. By thoughtfully evaluating stakeholder requests and focusing on long-term value, Product Managers play a vital role in steering products toward sustained success.